Ever received a call from 800-943-0692 and wondered who’s on the other end? You’re not alone. This mysterious phone number has sparked curiosity and confusion among countless Americans who’ve seen it pop up on their caller ID.
In today’s digital age where phone scams run rampant many people are rightfully cautious about unknown numbers. The 800-943-0692 number belongs to a legitimate business entity though its purpose and nature often leave people scratching their heads. Whether you’re trying to verify its authenticity or understand why you might be receiving calls from this number you’ll find the answers you need.
8009430692
Toll-free numbers starting with 800 let callers connect without incurring long-distance charges. These numbers play a crucial role in modern business communications.
History of Toll-Free Numbers
AT&T introduced toll-free numbers in 1967 through its Inward WATS (Wide Area Telecommunications Service) program. The first automated toll-free service used the prefix 800, allowing businesses to cover the cost of incoming calls. By 1980, over 7,000 companies had adopted toll-free numbers. The growing demand led to the introduction of additional toll-free prefixes: 888 in 1996, 877 in 1998, 866 in 2000, and 855 in 2010. The system revolutionized customer service by enabling businesses to establish nationwide contact centers without geographical limitations.
How 800 Numbers Work
800 numbers operate through a database-driven routing system. When someone dials an 800 number, the call routes to a local exchange carrier which queries the SMS/800 database. This database matches the toll-free number with its corresponding destination number. The system redirects calls to specific locations based on factors like time of day geographic origin of the call. Businesses pay for incoming calls through per-minute rates or monthly service plans. The responsible organization (RespOrg) manages number assignments updates routing instructions in the database. Modern toll-free services integrate with advanced features like call tracking analytics voice over internet protocol (VoIP) technology.
The Story Behind 800-943-0692
800-943-0692 belongs to CVS Caremark, a prominent healthcare services provider operating throughout the United States. The number serves as a dedicated line for prescription benefits management services.
Company Overview
CVS Caremark operates as the pharmacy benefits management division of CVS Health Corporation. The company manages prescription drug benefits for over 100 million plan members through employer-sponsored insurance plans, Medicare Part D plans, and other health insurance programs. CVS Caremark processes more than 2 billion prescriptions annually while maintaining a network of 68,000 retail pharmacies nationwide. The organization emerged from the 2007 merger between CVS Corporation and Caremark Rx, creating one of the largest integrated pharmacy services providers in America.
Services Offered
CVS Caremark utilizes 800-943-0692 to provide prescription management services including:
Prior authorization processing for specialty medications
Claims processing for prescription drug coverage
Benefits verification for plan members
Prescription refill coordination with local pharmacies
Mail order pharmacy services
Drug formulary management
Specialty pharmacy support for complex conditions
Medicare Part D prescription coverage assistance
Each service integrates with CVS Caremark’s digital platforms to deliver comprehensive pharmacy benefits management. Representatives at this number handle inquiries from healthcare providers, insurance plan members, and pharmacists regarding prescription coverage details.
Common Consumer Reports
Consumer feedback about 8009430692 primarily centers around CVS Caremark’s prescription benefit management services, with reports collected from multiple customer review platforms and feedback channels.
Customer Experience Analysis
Customers report varying experiences when contacting 8009430692. The majority of calls relate to prescription coverage verification, prior authorization requests, and benefits coordination. Positive feedback focuses on successfully resolving medication coverage issues, while common complaints include navigation through automated phone menus and transfer between departments. Healthcare providers note efficient claim processing, though some express frustration with documentation requirements. Insurance plan members frequently mention interactions regarding specialty medication approvals and mail-order prescription services.
Interaction Type
Average Wait Time
Resolution Time
General Inquiries
5-7 minutes
10-15 minutes
Prior Authorizations
8-12 minutes
24-48 hours
Benefits Verification
3-5 minutes
5-10 minutes
Claims Processing
4-6 minutes
15-20 minutes
Peak call volumes occur between 10 AM and 2 PM Eastern Time. Hold times increase by 40% during these hours. The automated system routes 65% of calls to appropriate departments within 2 minutes. Representatives process urgent requests within 4 hours. Non-urgent inquiries receive responses within 1 business day.
Best Practices When Calling This Number
Calling 800-943-0692 requires specific preparation to ensure efficient service. These practices optimize call handling time and improve resolution outcomes.
What Information to Have Ready
Member ID card with policy number insurance plan details
Prescription information including drug name dosage frequency
Prescribing doctor’s name contact details license number
Pharmacy details including name location phone number
Recent claim numbers or prior authorization references
Date of service for specific claims or transactions
Personal identification including date of birth address
List of current medications allergies health conditions
Payment information or billing statements if applicable
Alternative phone number for callback purposes
Peak Call Times to Avoid
The highest call volumes occur between 10 AM to 2 PM Eastern Time on weekdays. The automated system processes 65% of calls within 2 minutes during these peak hours. Call wait times decrease significantly during these periods:
Time Period (ET)
Average Wait Time
8 AM – 9 AM
3-5 minutes
2 PM – 4 PM
4-6 minutes
4 PM – 7 PM
2-4 minutes
Early morning hours 8 AM – 9 AM Eastern Time offer shorter wait times. Evening calls after 4 PM experience reduced queue lengths. Monday mornings Saturday afternoons show consistently high call volumes.
Alternative Contact Methods
CVS Caremark offers multiple channels for accessing prescription benefit services beyond the 800-943-0692 phone line:
Digital Platforms:
Caremark.com portal provides 24/7 online access to prescription services
Mobile app enables prescription management from smartphones
Secure messaging system through the member portal
Interactive chat support during business hours
Mail Services:
CVS Caremark Mail Service
P.O. Box 94467
Palatine, IL 60094-4467
Fax Numbers:
Service Type
Fax Number
Prior Authorizations
1-855-330-1716
Claims Processing
1-866-443-1172
Coverage Determinations
1-855-633-7673
Local Support:
In-person assistance at CVS pharmacy locations
Drop-off points for prescription documentation
Face-to-face consultations with pharmacy staff
Electronic Prior Authorization (ePA) system
Provider portals for healthcare professionals
Electronic claims submission platform
Real-time benefit verification tools
These alternative contact methods reduce wait times compared to phone calls. Electronic services process requests within 2 hours on average. Local CVS pharmacies provide immediate assistance during business hours. The mobile app features a 98% uptime rate with instant access to prescription information.
The phone number 800-943-0692 stands as a vital communication channel for CVS Caremark’s prescription benefit management services. While some users experience challenges with wait times and automated systems there are numerous ways to optimize interactions with this service.
Understanding that this toll-free number serves millions of Americans helps put its significance into perspective. Whether accessing prescription benefits checking coverage or seeking prior authorization customers can streamline their experience by following recommended contact strategies and utilizing alternative digital platforms.
CVS Caremark continues to enhance its service accessibility through multiple channels ensuring that help is always within reach for those who need prescription benefit assistance.
